OMDDMS® is the new global standard for operating model transformation

OMDDMS® is the Operating Model Design Delivery and Management Standard

OMDDMS® addresses the gap in operating model transformation standards and covers design, delivery, and management

OMDDMS® enables organisations to respond and change confidently, drive innovation, strengthen risk management, and operate more efficiently and sustainably

OMDDMS® provides an established and repeatable method, guidelines, best practices, principles, and structures

Without the OMDDMS® discipline directing operating model transformation, problems can arise, ranging from operational and financial inefficiencies to regulatory risks, making these concerns that all organisations should proactively address

Who should use OMDDMS®?

Those who direct

  • Accountable for operating model transformation
  • Oversee operating model transformation and set direction
  • Report only to the highest level of management in the organisation regarding the operating model transformation’s progress and risk
  • Primary leadership role within the OMTO (Operating Model Transformation Office) and the OMB (Operating Model Board)
  • Communicate with executive management, board members, significant stakeholders, and other parties who have an interest or can influence the operating model transformation

Those who manage

  • Responsible for managing the portfolio of the operating model transformation
  • Ensure that the programmes related to their area are delivered appropriately and correctly
  • Responsible for managing specific initiatives of the operating model transformation
  • Ensure that the related tasks are carried out on time and within budget
  • Ensure that the OMTO (Operating Model Transformation Office) is functioning properly

Those who deliver

  • The people side of change (plan and implement strategies to manage resistance, engage staff, and drive adoption of the new ways of working)
  • Change to architecture areas including business, data, security, application, technology, network, integration etc.
  • Analysis to support decision-making, assess the impacts of proposed changes, and analyse potential gaps in the new operating model
  • Services related to legal, service management, vendors and other 3rd parties including regulators
  • Communications with involved parties, keeping them informed about the operating model transformation's progress, challenges, and successes
  • The initiatives under management of the OMTO (Operating Model Transformation Office)

These are indicative groupings and may differ depending on the organisation and the transformation activities

Benefits of OMDDMS®


OMDDMS® ensures that everyone is on the same page, which is crucial when multiple business units of (internal or external) teams are involved in the operating model transformation

Performance Measurement

Clearly defined structures, process, guidance, and documentation, makes it easier to measure performance and assess the impact of changes

Risk Mitigation

Collaboration and consistency reduce the likelihood of errors or setbacks during the process of operating model transformation


Adopting a standard like OMDDMS® can make it easier to scale the operating model transformation efforts

Stakeholder Confidence

Using the approach and support from OMDDMS® can also instil confidence among all stakeholders, including investors, customers, and staff, making them more likely to support the operating model transformation

Challenges that OMDDMS® helps to address

Fear of failure

  • Overruns, overspend, and losing control
  • Losing talented staff
  • Becoming irrelevant

Financial uncertainty

  • Ineffective, inappropriate, and uncontrolled spend
  • Lack of reliable data for budgeting, forecasting, and reporting
  • Increased risk of financial losses and exposure

Inconsistent processes, procedures, and methods

  • Difficulty in managing quality and performance
  • Inadequate communication between teams, departments, and partners
  • Risk of errors and inefficiencies

Poor decision-making

  • Inappropriate decision rights leading to ineffective decision-making
  • Improper analysis giving rise to undesirable results
  • Reduced effectiveness in strategic planning and execution

Resource management challenges

  • Inefficiency in the allocation of human, financial, physical, and other resources
  • Increased operational costs
  • Unbalanced remote and in-office work dynamics

Staff morale and productivity concerns

  • Difficulty in training and performance evaluation
  • Low staff morale due to lack of clear guideliness
  • Lack of effective communication and collaboration mechanisms

Customer relations concerns

  • Reduced trust and confidence from customers
  • Difficulty in maintaining consistent brand image and importantly, reputation
  • Poor customer service and increased complaints

Regulatory and compliance risk

  • Potential legal repercussions
  • Increased likelihood of failing to integrate and uphold industry standards
  • Operational disruptions, loss of business, revocation of licenses

Ineffective governance

  • Inappropriate policies, principles, standards, and guidelines
  • Limited or no established criteria against which to establish assurance
  • Increased costs, delays, and lower quality outputs with the potential for customer loss

Difficulty in scaling and adaptability

  • Inconsistent processes impact growth or change
  • Stressed entry to new markets or launch of new products
  • Organisation not configured to suport and promote adaptability


OMDDMS® is the Operating Model Design Delivery and Management Standard

OMDDMS® is the emerging standard for operating model transformation.

It was created so individuals and organisations can confidently modify operations for greater efficiency, profitability, and success.

By providing a repeatable, scalable method, guidelines, best practices, principles and structures, organisations can respond and change confidently, drive innovation, manage risk, and operate more efficiently and sustainably.

OMDDMS® training is only delivered through approved training providers.
Yes, it includes a comprehensive method with defined steps, inputs and outputs. This is the Operating Model Design and Delivery Method (OMDDM) and it supports operating model transition using a consistent, efficient, and practical approach that minimises risks, enhances collaboration, and drives the achievement of sustainable objectives and goals.

Consisting of seven phases (1 - 6) underpinned by continuous governance (7), the OMDDM ensures that the operating model is designed to support the organisation's strategic goals and objectives. Each phase of the OMDDM has an objective, outcome, inputs, steps, and outputs.

This method also helps measure performance, scalability, and adaptability, contributing to the organisation's success.

With OMDDMS® and the OMDDM, the answer to 'What do we do on Monday?' is clear.
The current version of OMDDMS® is Version 4.
Yes, the OMDDMS® Applied Operating Model: Design and Delivery course (AOM:DD) has recently been released.

The AOM:DD course is a 4-day course that helps candidates understand the OMDDMS concepts and techniques that can be used to transform the organisation through operating model change. It is designed for specialists and non-specialists alike; it combines the theoretical and the practical aspects of operating model transformation.

The course includes an introduction to operating models, a design and development method, supporting framework, operating model practice organisational structures and how to set them up, case study exercises, and a series of production-ready artefacts with examples. The AOM:DD course is particularly useful for 3 important groups involved in operating model transformation:
  • those who direct
  • those who manage, and
  • those who deliver

You can book a place on an AOM:DD course through an approved ATO (Approved Training Provider) - see 'Find a training provider'
To become certified, you must take the course and pass the exam.

Exam vouchers will made available via your training provider during your course or shortly after your course.
Soon, by searching on the OMDDMS® Certification Register, and soon, through Acclaim.

When you take an approved course you will be asked whether you'd like your name to appear on the Certification Register to show attendance and certification status with a badge.
Certification is provided for the version of the exam you take without any time limitation.

When either (a) new versions of the OMDDMS® AOM:DD course, or (b) additional (elective) modules or material are made available, you can choose to certify for each.

Find a training provider

Operating Model Design and Delivery training is provided through an Accredited Training Organisation (ATO)

Find a training provider in your region:

Clicking a region button will open a new tab with the details of the relevant ATO for the selected region

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